The contact details of our delivery partners are:
Colissimo telephone customer service: 3631 or0972721213 (non-premium rate call)
DPD telephone customer service: 0970808566 (non-premium rate call)
FAQ
The product: JOLT™
We have thought of everything :) We support you by muscle groups: Click here
Depending on the speed you choose, it can last between 5-7 hours. JOLT ™ incorporates a 3-minute “sleep” function: if JOLT ™ does not operate for 3 minutes, it will automatically turn off to preserve your battery and for your safety. If you wish to resume operation, press any button on the LCD screen or turn on the power switch at the bottom of the handle again to turn it back on.
Yes, JOLT™ helps soothe tendonitis and other inflammations, find our videos to treat your tendonitis here
It's entirely possible but it will be more convenient to have someone to help you.
1. Round head: For large muscle groups such as the back of the thigh and calf, triceps, ...
2. U-shaped head: For cervical and neck
3. Cylindrical head: For deep tissues and muscles and pressure points
4. Flat head: To relax any muscle in the body
5. Arrowhead: For soft tissues
6. Wrench head: For deep and long muscles
1 to 4: Warm-up
5 à 8 : Relaxation
9 to 12: Muscle awakening
13 to 16: Deep massage
17 to 20: Professional mode
No problem ! It will be enough to set a speed between 5-8 or 9-12 if you like more invigorating massages.
Simply press the button at the top of the handle and remove the head. You can then insert another head.
Yes :)
JOLT™ is quiet: below 48 decibels when in use.
JOLT™ can help reduce the signs of cellulite since it increases blood flow and lymphatic drainage. Percussion massage also heals soft tissue injuries to burn unsightly fat beneath the skin.
Massage yourself 3 times a week for 3 to 4 weeks to reduce cellulite. Then increase to 2 times per week until you see improvement. Then once a week, then once a month for “maintenance”.
The amplitude of JOLT™ is 14mm. The amplitude has a direct impact in the bursts of percussion since it increases blood flow, and therefore reduces recovery time by relieving muscle pain. Any massage gun with an amplitude below 10-12mm provides an insufficient and lower quality massage.
The pressure with which you can use JOLT™ is measured in kg. JOLT™ can apply a maximum pressure of 16kg.
The product: JOLT Dot™
No, the gel inside the ball is exclusively designed for cryotherapy.
After removing the protective cover, simply apply a little soap (hand soap for example) and remember to dry it with a clean cloth or towel.
Yes, there is no risk of damage, you can leave your massage ball inside until the next use.
Jolt Dot works very well on the face to relieve a migraine for example. However, we recommend that you apply it by placing a dry towel on your face.
Yes, Jolt Dot relieves, among other things, muscle knots, stiffness and joint pain. We invite you to consult the product sheet to discover all the benefits of our massage cryosphere.
Yes, Jolt Dot works very well for tendinitis.
Simply unscrew counterclockwise. You will have to do the reverse to screw them back in.
No, Jolt Dot does not emit vibrations.
Yes, Jolt Dot has a frictionless 360° free rolling, which will not snag the skin.
The support is made of ABS resin and the central ring is made of ABS plastic. Only the ball should be placed in the freezer.
Jolt Dot features an ergonomic, non-slip handle for easy application.
Delivery
Processing time
All our products are in stock in our warehouse in France (we are not "dropshippers": we are the owners and creators of our products, our brand and our supply chain). Your order is processed Monday to Friday from 9 a.m. to 5 p.m. Order preparation time is 1 to 2 working days (Monday to Friday) and delivery time varies between 24 and 72 additional hours depending on the service chosen. You will receive a shipping notification as well as a tracking number allowing you to check the delivery status of your product.
Packages are delivered against signature. If you are not present during the delivery, you will be able to reschedule a new delivery or collect the package from the collection center of your choice (usually the closest to your delivery address).
Delivery times and prices
The lead times below do not include the processing time for your order shown above. Any order placed on Friday after 2 p.m. will be processed the following Monday.
The delivery charges vary depending on the number of units you order. Delivery costs are visible when you go to the stage of finalizing your order.
Delivery is made within 24 to 72 hours. Delivery times may be affected during school holiday periods and peak activity periods.
Tracking sites
You can follow the delivery of your Colissimo shipment by clicking here . If delivery is made by DPD please go here . Find your tracking number in the shipping confirmation email or directly in your customer account on our site www.getjolt.fr
No worries ! If you are not present during delivery, the delivery person will leave you a notice in your mailbox and you will be able to reschedule a new delivery or collect the package from the center of your choice (generally the closest to your Delivery address).
You can follow the delivery of your Colissimo shipment by clicking here . If delivery is made by DPD please go here . Find your tracking number in the shipping confirmation email or directly in your customer account on our site www.getjolt.fr
You will receive an email as soon as your order is shipped. You will find in this email a tracking number also called a “tracking” number which will allow you to follow the delivery of your package to your home. Don't worry, any useful information will be written in the shipping email, we've thought of everything ;)
Only our Swiss friends and countries outside of Europe are potentially subject to import charges. Our shipments include an invoice which will be used by the relevant customs offices to calculate the local VAT to be collected. These additional costs are not included in the price displayed on the website and are not the responsibility of our company, but of your country. If they are requested from you, these costs are your responsibility.
We are sorry and in the event that you receive an incorrect item, we invite you to contact our customer service as soon as possible and send us a photo of the packaging / label on the box received. Our team does not need a lot of sleep, so we will do what is necessary to find a solution for you as quickly as possible!
Payment
We accept payments by Bank Card: Visa, MasterCard, American Express, Apple Pay, JCB, Discover, etc.
We also accept payments by Paypal. It is also possible to pay in 3 installments without fees.
We do not accept payments by check or bank transfer. For specific cases, please contact us.
YES ! 100% secure. The payment and account creation page is secured via an SSL security certificate which prevents a third party from collecting your sensitive information.
Our website is also audited weekly to detect any security breach, allowing us to obtain the PCI COMPLIANT label required by Visa, MasterCard and American Express.
At no time during the sale does our company have access to the bank card numbers, and therefore cannot use them again or save them.
When you place your first order, you will automatically need to create an account. This allows better management of your order, greater security of your data but also a facilitation of our exchanges.
Do you have a promo code? Little lucky guy... Just insert it on the right side of the “customer information” step/page when you finalize your order ;)
If you have requested a refund for your order, depending on the case, you will have to wait for us to receive the returned product. Once validated by our teams, the funds will be re-credited to the payment method used. The transaction will appear on your online statement within 4 working days maximum from receipt of reimbursement confirmation.
Some purchases are randomly checked to prevent the risk of fraud and secure your payments. This protocol is called “3D secure”, which generally asks you when paying for your order to authenticate the fact that you are the owner of the bank card. The system will then ask you to enter a code that only you are aware of.
SAV
Send your return request by email to hello@getjolt.fr We will give you the procedure to follow 😉 Once your product is returned and received by our team, we will refund you after checking the condition of the product.
We would be sad :( but simply contact our team at hello@getjolt.fr
If the return is the result of a defective product, we will be responsible for the return. If you are returning the product because you have simply changed your mind, you will be responsible for the return shipping costs. Be careful to respect the 14-day return period upon receipt of your order.
We do not do exchanges for logistical and hygiene reasons, you will be refunded for the order in question and you will need to replace another order.
Please return your order, taking care to package the product well (example: bubble envelope) in its original packaging, to avoid any breakage/deformation during transport.
We unfortunately do not accept payments by check, nor do we refund by check. We will reimburse you via your initial payment method (Credit Card or Paypal).
We are sorry and in the event that you receive an incorrect item, we invite you to contact our customer service as soon as possible and send us a photo of the packaging / label on the box received. We will do what is necessary to find a solution for you as quickly as possible!.
You have 14 days from receipt of your order to return your JOLT™ to us
Of course ! Our products are guaranteed for 2 years against any manufacturing or raw material defect, under normal use. The guarantee takes effect from the day your order is delivered. That said, the warranty cannot be activated if the problem results from abnormal use, incorrect or deliberately damaging handling of the product, or even normal wear and tear.
Jolt Dot features an ergonomic, non-slip handle for easy application.