CGV

ARTICLE 1 – GENERAL

The buyer acknowledges having read these General Terms and Conditions before placing the order. The general conditions of sale apply exclusively to all sales concluded for our products, owned by the company JOLT LAB LLP, both for its own account and for that of its principals. All other conditions are binding on the seller only after written confirmation from him. The mere fact of placing an order or accepting an offer from the seller implies unreserved acceptance of these general conditions. Any condition not in conformity with our general conditions that the buyer has formulated will be rejected unless we have expressly and in writing recognized its applicability. These general conditions may be modified at any time and without notice by the company JOLT LAB LLP , the modifications then being applicable to all subsequent orders.

 

ARTICLE 2 – ORDERS

Orders are effective from the date of receipt of payment. The customer can be reimbursed if he wishes, under the conditions of article L 121-20-1. JOLT JOLT LLP undertakes to deliver to the buyer as quickly as possible. The buyer will be delivered according to the deadlines mentioned on the site www.getjolt.fr except in exceptional cases (postal strike, extraordinary event, etc.). However, delivery times may be longer (for example depending on periods of the year such as the Christmas holiday period), which the buyer understands and accepts.

 

ARTICLE 3 – PRICE

The list of seller prices does not constitute a sale. It can be modified unilaterally without prior information before purchase by the customer. The goods are invoiced at the agreed price within the limit of the option period and the general economic conditions (taxes, exchange rates, etc.), at the time of delivery. All prices indicated on the seller's website are net in euros, all taxes included, excluding transport costs, which will be indicated before the order is registered by the buyer. Prices may be subject to promotions, sales, and other price reductions.

 

ARTICLE 4 – PAYMENT 

All orders are payable in euros. Payment of the entire price must be made when ordering by the buyer. At no time can the sums paid be considered as deposits or deposits. To pay for their order, the buyer must have a credit card or a Paypal account. Payment by card or Paypal is entirely secure by Secret Socket Layer (SSL) protocol. The encryption is encrypted in such a way that no one can gain access to the data for dishonest purposes. The order will be shipped as soon as payment is received. The buyer guarantees to the company JOLT LAB LLP that he has the authorizations possibly necessary to use the payment method he has chosen, when registering the order form. The company JOLT LAB LLP reserves the right to suspend or cancel any order and/or delivery, whatever their nature and level of execution, in the event of non-payment of any sum which may be due by the buyer or in the event of a payment incident. JOLT LAB LLP reserves the right to request a photocopy of the buyer's identity card and/or proof of address for any order. As part of the fight against Internet fraud, the information relating to your order may be checked for verification.

 

ARTICLE 5 – CHOICE OF ARTICLES

The buyer having read the products and their characteristics, marketed by the company JOLT LAB LLP, has under his sole responsibility and according to his needs as determined beforehand before any order, made his choice on the one or more products which are the subject of the order. In the event of unavailability, and without calling into question what is indicated in article 2, JOLT™ can provide a good or service of equivalent quality and price.

 

ARTICLE 6 – WARRANTY

All products sold by JOLT™ are subject to warranty. This warranty only applies to products sold by JOLT™ . This guarantee is effective when the products are used in accordance with the recommendations and the corresponding instruction manuals. The warranty periods are specified on the product sheets on the site www.getjolt.fr.

In any case, the products are guaranteed for 2 years for parts and labor. 

Reasons for exclusion of the guarantee :

• intentional damage: damage intentionally inflicted on the product

• misuse, contrary to the recommendations or the instruction manual

• Failure to comply with safety instructions 

• Cosmetic damage

In the event of a breakdown or damage covered by the warranty and not repairable, JOLT™ undertakes to replace the part or product anew if the part cannot be changed or repaired.

 

ARTICLE 7 – DELIVERY

Delivery time : All our products are in stock in our warehouse in France (we are not “dropshippers”: we are the owners and creators of our products, our brand and our supply chain). Your order is shipped within 2 working days maximum from our logistics center, unless otherwise stated on the product sheet or when finalizing the order. From this moment, you will receive a tracking number from our service provider (Colissimo or DPD) to be able to locate your package. Delivery is then generally made within 48/72 working hours maximum.

General rules: The products will be delivered to the address indicated by the buyer on the purchase order. In the event of absence, a delivery notice will be left in your mailbox, you will then be able toreschedule a delivery or collect the products ordered from an establishment of your choice, during the deadline indicated by the carrier on the delivery notice.

Delivery issues : The buyer is required to check, in the presence of the carrier in charge, the condition of the packaging of the goods, its contents and its functioning upon delivery. In the event that the buyer has any doubt of any nature whatsoever, he is required: To apply the return procedure (in particular to report the damage due, any complaints and reservations) and to refuse the goods by immediately issuing a report of an anomaly to the delivery person in charge. It is necessary to report these incidents within 3 days from the refusal of the goods by the buyer, stating the said complaints or reservations.

Quality or compliance issues : In the event of delivery of a product that does not correspond to the order (defective or non-compliant), the buyer must make their complaint within 5 days of signing the delivery slip. Complaints must be sent using the contact form and must include: The buyer's contact details, the order number concerned, the product references, the reasons for the complaint. The return procedure will then be communicated to you. Products returned by the buyer must be returned within a maximum of 15 working days from the date of delivery, or the date of return authorization.

 

ARTICLE 8 – RESERVATION OF OWNERSHIP

In accordance with the law, the transfer of ownership of the goods delivered to the buyer will only take place after full payment of the price in principal and accessory or the cashing of accepted checks or other means of payment issued for the purpose of settlement of the price. During the period from delivery to transfer of ownership, the risks of loss, theft or destruction are the responsibility of the buyer. Failure by the buyer to fulfill his payment obligations, for whatever reason, gives the seller the right to demand the immediate return of the goods delivered at the expense and risk of the buyer.

 

ARTICLE 9 – RIGHT OF WITHDRAWAL & RETURNS

Right to retract :

The French buyer legally has a right of withdrawal of 14 days from the day after the day on which he comes into possession of the product. He will be liable for return costs. This right of withdrawal also applies to sale products sold on www.getjolt.fr.

The refund will be made within 14 days from the time JOLT™ receives the returned product. The buyer will have informed JOLT™ in advance of his decision to withdraw. This decision must be notified by the customer through the contact form. JOLT™ will inspect the returned product to validate its good condition.
 

Returns :

Please refer to the warranty exclusions developed in article 6. The buyer must return the product in its original packaging, unused, with all its accessories, indicating the reason on the invoice.

The buyer can then choose different options:

• a new delivery respecting the order 

• repair of the defective product 

• the exchange of the product with another similar one 

• cancellation of the order.